Contextual Search and Tagging
Add tags to escalation policies, users, teams and services and search for them fast
Contextual search and tagging allows metadata to be added to incidents and components so they can be put in groups to render better searches and analysis. Tagging spans into escalation policies, users and teams to make it easier to search for the correct assignees faster at a time of critical incident response. It can help to categorize incidents and job roles into segments so they can be analyzed more closely later on. Having the ability to systematically add metadata improves incident management and impact analysis for sophisticated teams.
When a large team is involved, understanding who to go to for help is itself overbearing. It is unlikely you will know the right point of contact all the time. With contextual search and tagging TaskCall fetches the right team members for support for you so you do not lose more precious time.
Contextual Search and Tagging is only available for the Digital Operations pricing plan.