People refer to external stakeholders of an organization. They should not be confused with users. While users are active members of an organization's TaskCall account, people refer to those who do not perform on-call duties and only interact as outsiders. They could be clients, partners, top management or belong to a unit that may have the need to report incidents without being involved in the resolution process. People can be put together in Groups for better representation.

Storing external People's information allows incidents to be contextualized more. Instead of showing a phone number or email address alone, incidents can be enriched to show more easily identifiable information like the name of the person creating the incident. This will make the details shown to the responder more meaningful.

Add People

1. Go to ITSM > People. Click the New Person button on the top right corner.
2. A modal will open up. Enter the details of the person. You can assign them to a Group from here directly or add them to the group later on.
3. Click Add when you are done.